Frequently Asked Questions

How much time do I have to change my mind about an order?

From the moment you receive your “Crypto Pro Shop order receipt,” you have until the next production cycle to change your order. Our apparel producer begins production at 6 am, 10 am, and 1pm Monday through Friday (Eastern Standard Time). If you do intend to change your order, please notify us before production begins.
The manufacturer’s production process is highly automated and is designed to process orders as fast as possible. As such, any changes to your order (color, size, etc.) must be submitted before the item has entered production. If your order is already ‘Being Fulfilled’ by the manufacture, it is too late to make any changes to it.

When will I receive my order?

We selected a highly trusted top-notch manufacturer to fulfill our orders! They normally produce our merchandise and ship it to you within 2-3 business days after receiving your order; however, large orders and embroidery may take longer.

If you live within the United States, you may receive your order within 1-7 days after you receive an “Crypto Pro Shop – Order Update” email. This email contains the tracking information for your order.

If you live outside the United States, you may receive your order within 4-15 days after you receive an “Crypto Pro Shop – Order Update” email. This email contains the tracking information for your order.

I need my gear ASAP – Can you expedite my order?

Of course we can!  Contact us and let us know what shipping method you need and we’ll send you the price quote for your selected option.